We are unable to accept returns after the product has been assembled or installed. If there is an out-of-box problem or an operating issue occurs during installation, the installer will fix the issue or a service technician will be dispatched to your home at no cost to you. We take pride in assuring that your new equipment is in perfect working order at the conclusion of the delivery and installation. If the technician deems the product to be inoperable, we will replace the defective unit.

For new, unopened, unassembled items, with the original sales receipt, returns are accepted within 30 days from date of purchase. Returned items may incur up to a 20% restocking fee. The item must be returned in its original packaging and with all accompanying manuals, parts and accessories. For online orders, the customer will be responsible for the original shipping charges and return shipping charges for the return of the product.

Returned items are refunded at the original purchase price, plus applicable sales tax, in the original method of payment. Returned items will be refunded after inspection upon our receipt of product. Customers who paid by cash will be refunded by a company check from corporate headquarters within 30 days. Unfortunately, we cannot refund original delivery & return pick-up handling charges.

All sales are considered final on the following items which are not returnable: Clearance items, floor models, discontinued items, pre-owned products, free weights, dumbbells and plates. Accessories must be returned in their unopened, original packaging to receive a full refund.